ISLAMABAD: Pakistan Telecommunication Authority has working on making amendments in Telecom Consumer Protection Regulation 2009, seeking protection of costumer’s right.
According to amended consumer regulation:
According to regulations, all operators are bound to advertise following information about any promotional scheme or commercial activity:
Title and Key features of the Commercial Activity or telecommunication promotional scheme;
Nature of the offer and method of conducting the above;
Duration which shall include the start and the end date;
Tariff and complete details of all other charges applicable for subscription;
A complete list of the number and type of the incentives allocated to be distributed to the qualifying consumers and the parameters/benchmarks for determining winners;
Details of Mechanism, place and date for selection of qualifying consumers
After new regulations, operators are also barred to send unsolicited SMS/IVR broadcast to its subscribers of any new offering unless explicitly requested/consented by subscribers.
Clearly telcos won’t be happy with the rule of submitting information about proposed promotions to PTA prior to the launch. Currently, at times, new promotions are planned and launched with-in couple of days and hence taking PTA’s approval ten days in advance isn’t going to help them at all.
Telecom companies are in process of running through new proposed regulations and will submit their feedback after which PTA will regularize the bill with the name of Telecom Consumer Protection (Amendment) Regulations, 2015.