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October 19, 2019
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EFTPOS, ATM outage hits Australian consumers

CANBERRA: An EFTPOS and ATM outage caused by  Telstra fault has hit Australian shoppers, affecting their ability to shop and make regular transaction today (Thursday).

According to media reports, the outage began just before 3pm AEST, and affected the nation’s banks, supermarket chains, petrol stations and other businesses.

At 6pm AEST, Telstra confirmed the network connection was back. However, it added that it would take time for all systems to be restored.

Woolworths has told News Corp Australia they expectd their systems to come back online and resume normal service through check-outs by 7pm AEST.

“Telstra has advised us the network connection is back up and running,” a Woolworths spokesperson said.

“We expect our systems to come back online and resume normal service through check-outs over the next hour. Stores continue to trade. We apologise to customers for the inconvenience and delays in shopping this afternoon.”

“Our stores are continuing to trade as our teams are still able to process payments manually at this time.

Long queues began to build up at Woolworths as the Telstra outage prevented customers from making quick transactions.

David from Woolworths in Gasworks, Newstead, Queensland said the outage resulted in some customer’s EFTPOS cards not to work unless they are processed manually.

Customers were building up at the tills as transactions took longer to process with most having to insert and sign instead of payWave.